Privacy Policy
Last updated: Jan 13, 2026
Policy
Welcome to Lily (available at https://chatlily.ai, including associated desktop applications and related services, hereinafter referred to as the "Product" or "Services").
This Privacy Policy explains how Spore AI, Inc. ("Lily," "we," "our," or "us") collects, uses, stores, shares, and protects your personal information when you access or use our Products and Services.
By accessing or using Lily, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of our Services.
1. Information We Collect
We may collect the following categories of information, depending on how you use Lily:
Account Information
- Name or nickname
- Email address
- Password or authentication credentials
- Subscription or billing status
Usage & Device Data
- Interactions with Lily (features used, actions taken)
- Device type, operating system, app version
- IP address, browser type, language preferences
- Cookies or similar tracking technologies
Work Content & Context
To provide Lily's core functionality as an AI digital employee, we may process:
- Files, documents, or text you upload or reference
- Tasks, notes, instructions, or workflows you create
- Contextual data required for Lily to execute actions on your behalf
Lily processes this content only to deliver requested functionality and does not use it for advertising purposes.
AI Interaction Data
- Prompts, commands, or instructions you provide
- AI-generated responses or outputs
- Execution logs required for reliability, debugging, and product improvement
Payment Information
- Billing information processed by third-party payment providers
- Lily does not store full payment card or banking details
Support & Communications
- Messages sent via email or in-app support
- Feedback, bug reports, or feature requests
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve Lily and its AI capabilities
- Execute tasks, workflows, and instructions you request
- Authenticate users and secure accounts
- Process subscriptions and payments
- Analyze product performance and usage trends
- Respond to inquiries and provide customer support
- Comply with applicable legal and regulatory obligations
We do not use your personal data for advertising profiling or automated decision-making that produces legal or similarly significant effects without your explicit consent.
3. Legal Basis for Processing
If you are located in the European Economic Area (EEA), we process personal data based on:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Legitimate interests (e.g., improving security, reliability, and service quality)
4. Data Retention
We retain personal data only for as long as necessary to:
- Provide and maintain the Services
- Fulfill contractual or legal obligations
- Resolve disputes or enforce agreements
When data is no longer required, it is securely deleted or anonymized.
Certain information may be retained longer where required by law (e.g., accounting, tax, or compliance requirements).
5. How We Share Your Information
We do not sell your personal information.
We may share data with:
Service Providers
Trusted third-party vendors (e.g., cloud infrastructure, analytics, payment processors, customer support tools) who process data on our behalf under strict confidentiality and security obligations.
Legal & Regulatory Authorities
When required by law, court order, or to protect our legal rights.
Corporate Transactions
In the event of a merger, acquisition, restructuring, or asset sale, user data may be transferred in accordance with applicable data protection laws.
We do not disclose user data to governments or third parties without valid legal authority.
6. International Data Transfers
Lily operates using servers located in the United States and other regions.
Your data may be transferred to and processed in jurisdictions outside your country of residence. Where required, we apply appropriate safeguards, including Standard Contractual Clauses (SCCs) under GDPR.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to certain processing activities
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with a data protection authority
To protect your information, we may verify your identity before fulfilling requests.
We respond to verified requests within legally required timeframes (e.g., 30 days under GDPR).
Certain requests may be limited if they conflict with legal, security, or operational requirements.
You may exercise these rights by contacting: hi@chatlily.ai
8. Data Security
We implement industry-standard security measures, including:
- Encryption in transit and at rest
- Access controls and authentication mechanisms
- Secure cloud infrastructure and monitoring
However, no system is completely secure. You acknowledge that absolute security cannot be guaranteed.
9. Children's Privacy
Lily is not intended for use by individuals under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children.
10. Third-Party Services
Lily may integrate with or link to third-party tools or services. We are not responsible for the privacy practices of such third parties. Please review their privacy policies before use.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or within the Services. Continued use of Lily after updates constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns regarding this Privacy Policy or Lily's data practices, please contact:
Spore AI, Inc.
hi@chatlily.ai